How to Visit Our Outpatient Clinics
How to Visit Our Outpatient Clinics at Kano General Hospital: this guide explains reception hours, first-time and follow-up visits, referral letters, appointment changes, what to bring, and how to check the physician schedule.
- Consultation Hours
- Physician Schedule
- For First-Time Visitors
- Requests for Outpatient Visitors
- Pre-Visit Questionnaire
Consultation Hours
- Reception Hours
- Morning
08:30-12:45 - Afternoon
13:00-16:45
Monday-Friday only - Consultation Start Time
- 09:00
- Closed Days
- Sundays, national holidays, and year-end/New Year holidays
Some departments close reception earlier. Please check the physician schedule below and complete reception before each department’s cut-off time.
Physician Schedule
Tap a department tab to display the physician schedule below it across the full width.
Numbers in parentheses indicate the week of the month.
The physician schedule lists each department by day, session, time, and doctor.
Before you visit, please check the table for reception times, appointments, and clinic notes.
Also, schedules may change due to emergencies, doctor availability, or public holidays. Therefore, please confirm the latest information before coming to the hospital.
How to Read This Schedule
- ・AM means the morning consultation session.
- ・PM means the afternoon consultation session.
- ・Numbers in parentheses, such as (1, 3, 5), indicate the week number of the month.
- ・Some clinics require reservations. Please check the notes in each department table.
- ・If you are unsure which department to visit, please contact the hospital before coming.
Select a Department
* Please check here for registration start times.
* Numbers in parentheses () indicate the week number of the month.
Internal Medicine
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Internal Medicine Schedule
Internal Medicine provides outpatient care for a wide range of general medical conditions. Below, you can see consultation times and attending physicians by day.
Surgery
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Surgery Schedule
Surgery consultations are held in the morning and afternoon. However, some sessions may be reserved for operations.
Orthopedic Surgery
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Orthopedic Surgery Schedule
Orthopedic Surgery provides consultations for bone, joint, spine, and musculoskeletal conditions. Please note that some clinics are reservation-based.
* Rehabilitation reception hours: 8:30 – 12:00 (AM).
* For consultation or a second opinion, please click here.
* For patient referrals, please click here.
Neurosurgery
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Neurosurgery Schedule
Neurosurgery consultations are available for brain, nerve, and related conditions. The schedule includes reservation-based sessions and specialty clinic notes.
Cardiovascular Medicine
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Cardiovascular Medicine Schedule
Cardiovascular Medicine provides care for heart and vascular conditions. In addition, pacemaker clinic sessions are held on designated weeks.
Neurology
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Neurology Schedule
Neurology consultations are available on selected weekdays and Saturdays. Please check the table before visiting.
Plastic Surgery
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Plastic Surgery Schedule
Plastic Surgery consultations are available for conditions requiring reconstructive or surgical care. Some sessions may be reserved for operations.
Ophthalmology
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Ophthalmology Schedule
Ophthalmology provides consultation, testing, and operation sessions. Please check the session type before visiting.
Otolaryngology (ENT)
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Otolaryngology (ENT) Schedule
Otolaryngology, also known as ENT, provides care for ear, nose, and throat conditions. The department has morning and afternoon sessions on selected weekdays.
Urology
＋
Urology Schedule
Urology provides consultation and testing sessions. Since consultation times may differ by day, please confirm the table before visiting.
Dermatology
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Dermatology Schedule
Dermatology consultations are available on selected weekdays. Please check the doctor and time before your visit.
Gynecology
＋
Gynecology Schedule
Gynecology consultations are available on selected weekdays. Please confirm the schedule before visiting.
Dialysis Center
＋
Dialysis Center Schedule
Below is the Dialysis Center schedule. In addition, please contact the hospital if you need details about dialysis appointments or temporary dialysis.
Before Visiting
Before visiting Kano General Hospital, please review reception hours, access information, and inquiry options.
Also, if your condition is urgent or if you need emergency care outside regular hours, please contact the hospital by phone.
Outpatient Visit Guide
For First-Time Visitors
Most health issues occur unexpectedly. For this reason, first-time visitors do not need an appointment. Please come directly to the reception desk and complete the first-visit registration procedure. First-visit appointments are not available.
Depending on the department, there may be days without consultation, or consultation may be suspended due to emergencies or other unavoidable circumstances. Please check the physician schedule in advance or call the hospital before visiting.
Kano General Hospital has 300 beds, which classifies it as a hospital with 200 beds or more under Ministry of Health, Labour and Welfare Notification No. 496. For general and specialty outpatient visits, patients are therefore asked to bring a referral letter from their primary doctor or local medical institution.
Patients who visit without a referral letter will be charged an additional 1,650 yen, tax included, as a special medical care fee in addition to the regular first-visit and medical fees.
For Returning Patients
To reduce waiting times and help patients receive care smoothly, follow-up visits are handled by appointment. When you visit, please consult your doctor in the examination room and receive an appointment slip for your next visit.
Follow-up appointments can also be made through the Information Desk or by phone. Changes and cancellations of existing appointments are also accepted by phone.
Follow-Up Appointments
Please speak with your doctor during your visit, or contact the Information Desk if you need to make a follow-up appointment.
Changing or Canceling Appointments
- Weekdays (Monday-Friday): 12:00-16:00
- Information Desk: 06-6351-0868
Appointment changes are not available on Saturdays, Sundays, national holidays, or during the year-end/New Year holidays. Same-day appointment changes cannot be accepted. If you arrive late, you may still be seen during consultation hours, but patients who arrive at their scheduled time will be given priority.
For Patients with a Referral Letter
If your primary doctor or local clinic determines that you need further detailed testing, surgery, chemotherapy, other advanced treatment, or hospitalization, our specialists will provide care. Please bring your referral letter, also known as a medical information form, when visiting.
Kano General Hospital also works with nearby medical institutions as an open system hospital using a registered-doctor system. If a registered doctor has contacted us in advance to refer you, please come on the designated day and bring your referral letter.
Requests for Outpatient Visitors
Health Insurance Card and Medical Certificates
Please bring your My Number health insurance card or standard health insurance card, your medication notebook, and any medical certificates you have, such as infant, elderly, or pollution-related medical certificates. Please present them at the first-visit or follow-up reception desk.
Important: Originals are required. Copies cannot be accepted. If you do not bring your insurance card or only bring a copy, the full cost of the visit will be charged to you.
Medical certificates must be presented together with your health insurance card. A medical certificate cannot be used on its own. Patients with appointments must also bring the original documents.
If Your Insurance Card, Medical Certificate, or Personal Details Change
If the details of your health insurance card or medical certificate have changed, or if you are no longer eligible to use them, please notify reception before your consultation. Please also notify reception if your address, telephone number, or other contact details have changed.
Patient Registration Card
If you have a patient registration card, please bring it with you whenever you visit. If you lose your card and need it reissued, a reissue fee of 550 yen, tax included, will be charged.
If You Do Not Have a PokeMed Account
PokeMed is an app service that can be used instead of a physical patient registration card. By using PokeMed, you do not need a physical card and do not need to worry about losing it. The service is free permanently.
For details, please see the PokeMed Account Registration Guide.
If You Have a Referral Letter or Other Medical Documents
If you have a referral letter, also known as a medical information form, from another medical institution, please present it at reception. If you can also bring materials used by your previous doctor for diagnosis, such as X-ray films, they may help us understand your condition more quickly, reduce the burden of duplicate testing, and decide on an appropriate treatment plan.
Infection Prevention
Kano General Hospital works to prevent healthcare-associated infections. To help prevent the spread of infectious diseases within the hospital, we ask outpatient visitors to wear a mask and follow appropriate infection prevention measures. We appreciate your understanding and cooperation.
For Foreign Patients Seeking Outpatient Care
Effective July 22, 2026, medical fees for foreign patients who are not covered by Japan’s public health insurance will be calculated at a rate of 17 yen per medical service fee point, excluding tax. We appreciate your understanding and cooperation.
Hospital Notices
Important notices displayed within Kano General Hospital can also be found on our Hospital Notices page.
Helpful Public Information
For general information about healthcare services in Japan, you may also refer to the Ministry of Health, Labour and Welfare.
Pre-Visit Questionnaire
Since March 2020, Kano General Hospital has used Ubie, an AI-assisted pre-visit questionnaire system. You can complete the questionnaire easily from a computer, tablet, or your own smartphone, including from home before coming to the hospital. Please use it as a pre-visit questionnaire before your visit.
For more information, please see the AI Medical Questionnaire page.
